Moving a Polycom IP phone from RingCentral to GetJive
Here at the office, we stopped pushing RingCentral and switched over to GetJive.
I have 5 hours to learn how to provision Polycom Phones and switch them over to our clients GetJive account. I've only been working with VoIP for a year, and all my previous experience is with Cisco phones. Here's what I learned today:
Polycom
provisioning instructions:
•
Plug the phone into the internet, and the power
•It
will say loading application – during that, press cancel press "setup"
•
Enter the password ‘456’, then hit ok
•
Scroll down to and select ‘Server Menu’ (Prov.Server/Provisioning)
•
Set ‘Server Type’ to HTTP (NOT https)
•
Set Server Address to (ADD PBX DOMAIN).onjive.com/p (note: this MUST be lower-case)
•
for (.) press *
•
for (/) press # three times
•
Remove everything from the Server User and Password Fields
•
Press exit a few times, choosing to save and reboot when prompted.
If you need to
Factory Reset, follow these instructions.
Polycom
provisioning instructions:
•
Reboot the phone
•
During the Count down hold (1 3 5 7 for the 3xx and 4xx model OR 4 6 8 * for the
5xx and 6xx model) until prompted for a password
•
Follow the steps above
456
is the password for a phone that is not provisioned to Jive or is factory reset
8647
(voip) is the password for a phone that
is provisioned to Jive
Because RingCentral locks down phones they sell you, it's essential to DISCONNECT the phone from the network until after you have applied the new provisioning URL.
